BOOKING POLICY

GAMES TABLE RESERVATION POLICY

£10 per person | Card pre-authorisation | Every Day

The card details held by us will only be charged if your booking is cancelled within 24hrs of visit time or in the case of your not appearing for the booking.

F+B TABLE RESERVATION POLICY

£10 per person | Card pre-authorisation | Every Day

18+ People – Please see Group Bookings Policy below

The card details held by us will only be charged if your booking is cancelled within 24hrs of visit time or in the case of your not appearing for the booking.

DEPOSIT AND PRE-PAYMENTS

  • A 50% deposit is required to secure the booking. No booking is confirmed until this payment is received.

  • The remaining balance is due 30 days before the event date.

  • For bookings confirmed within 30 days of the event, full payment is required.

  • Deposit payment can be made via bank transfer or credit/debit card.

  • In the event these amounts are not paid by the dates specified, we reserve the right to cancel your booking.

    BOOKING CONFIRMATION

    Your booking is confirmed once we email you a booking confirmation with a unique reference number. Until confirmed, we reserve the right to release provisional bookings after a specified timeframe.

    CHANGES TO BOOKINGS

    Requests for amendments must be communicated promptly. Approval is subject to availability and may result in price changes or additional charges. If unconfirmed changes impact planning, the booking may be cancelled at our discretion.

    GROUP BOOKINGS CANCELLATION POLICY

  • Full refunds are provided for cancellations made 30 or more days in advance, except bookings occurring during July, November and December.

  • Bookings cancelled 14-30 days prior can be rescheduled within 12 weeks but are not eligible for a refund.

  • For bookings in July, November and December, cancellations will only allow rescheduling within 12 weeks from the original event date. Refunds are not offered during these months.

  • Cancellations made within 14 days are non-refundable.

PRE-PAID MINIMUM SPEND PAYMENTS / BAR TABS

  • Pre-agreed minimum spend is non-refundable if the total spend is not reached. Any extra spend must be paid on the day. We require a payment card to be held securely on arrival to cover additional charges.

  • Our team is more than happy to split your bill for any additional spend to your preference, however, we are unable to offer a tab system, and all items ordered will be confined to one bill. The outstanding amount must be paid before you leave the venue on the date of your booking.

  • We require the minimum spend of your booking to be fully paid before entry to the venue.

  • All drinks must be purchased and consumed according to our licensing terms, on the day of your booking. We do not have an off-licence, so we cannot give the value of any minimum spend shortfall in products sold to take off the premises

    PRE-ORDERED FOOD AND DRINKS

  • Final guest numbers including pre-order and dietary requirements must be provided 14 days in advance and reductions after this point are chargeable.

  • We cannot guarantee we can meet your order exactly, if submitted beyond this cut off.

  • We are unable to remove items placed on pre order once confirmed.

  • Please inform us of any allergens when you place the pre-order.

    GROUP BOOKINGS POLICY

    For the full terms and conditions of the booking, please email spitalfields@players-social.com with your enquiry to see how we can help to provide the full Players Social experience

    OUTDOOR TERRACE

  • The outdoor terrace closes at 21:45 

  • No drinks may be consumed on the terrace post 22:00.

SERVICE CHARGE

A discretionary charge of 13.5% will be added to your bill as Service Charge, all of which gets distributed to the team. (Package prices and minimum spends include a service charge of 13.5%) All prices quoted are inclusive of VAT unless stated otherwise.

DAMAGE AND LIABILITY

Guests are responsible for damage caused to venue property. Proof of public liability insurance may be required for larger events or corporate bookings.